Claims Management
Claims shouldn’t control your business.
When a claim occurs, your team is quickly pulled into paperwork, adjuster updates, and ongoing follow-ups. At the same time, costs can continue to rise and claims often remain open longer than expected.
Without a clear process, it becomes difficult to track progress, manage communication, and keep the claim moving forward.
With the right claims management approach, you stay informed and in control. Communication becomes clearer, decisions happen sooner, and claims move toward resolution more efficiently.
The result is lower costs, fewer delays, and claims that close in a more timely and effective way.
The Cost of Poor Claims Management
Poor claims management can quickly increase direct and indirect costs for your business.
Claims may stay open longer than necessary, driving up medical, legal, and administrative expenses.
Your Experience Modification Factor (E-Mod) can rise, leading to higher workers’ compensation premiums. For construction companies, an E-Mod above 1.00 may even prevent you from qualifying for certain projects.
At the same time, indirect costs grow through lost productivity, project delays, and frustrated employees.
The Ascent Works Way
Claims management shouldn’t be reactive, it can be strategic, collaborative and proactive.
- From the moment a claim is reported until it’s resolved, every step is handled with care.
- You get advice on the entire process on what to expect from insurance carriers and third-party administrator (TPA) adjusters.
- Each claim is reviewed with you, reported quickly to the insurance carrier, and your lead advisor remains actively engaged with adjusters to help drive the resolution strategy.
- You get guidance on strategies like return-to-work programs, transitional modified duty, and clear communication with injured employees.
- Reserves are checked for accuracy, and engagement continues until the claim is fully resolved.
Unlike traditional brokers who step in only when problems arise, this approach keeps every claim visible, managed, and under control from start to finish.
Strategic Tools That Support the Process
Several tools help keep claims moving in the right direction. These reviews help identify opportunities to reduce costs before they affect your premiums.
- Strategic Claim Reviews
- Open Claim Status Reports
- E-Mod Analysis
- E-Mod Forecasting
- Unit Stat Reviews before reporting to NCCI
The Turnaround – A Claims Success Story
$681,815.90 in Savings Achieved by Clients in One Year
Client Feedback:
The […] team is always friendly and willing to jump in to offer assistance. They offer a vast array of knowledge, as well as real life experience. They’re AWESOME mentors and have taught me so much about managing claims. I would be lost without them!
Janice
[They] are so knowledgeable in their field and have taught me how to better manage risk, safety & Claims. [They] are always willing to assist me, no matter how busy they are. It is so appreciated!
Kim
[They] have been outstanding to work with and they are always available to answer questions or help us with any challenges we run into with compliance or claims.
Ron
[They] are always responsive and supportive.
Rebecca