Insights
Building Accountability at Work: A Leader’s Guide to Clear Expectations and Ownership
Stop holding people accountable. Start building it. A senior leader once told me, “We need to start holding people accountable. That will fix the problem.” I asked him a simple…
Read MoreSilence in Safety Culture
Silence in Safety Culture: The Culture Killer We Don’t Talk About Enough I was walking a jobsite a few years ago after a storm rolled through. A power line was…
Read MoreThe One Message I’d Tell Every Ops Leader
The One Message I’d Tell Every Operations Leader About Building a Culture of Accountability After 30 years working with operations leaders in construction, manufacturing, and high-risk industries, I’ve seen a…
Read MoreWhen Retraining Doesn’t Work
Try This Instead. There’s a certain scenario I’ve seen play out more times than I can count. An employee takes a shortcut. Maybe they break a rule or take a…
Read MoreWhy Common Sense Isn’t Common
And What To Do About It I’ve heard it a hundred different ways: “He knows better.” “She’s been through orientation.” “This should be common sense.” And yet… the same shortcut…
Read MoreWhy Paperwork Gets Whipped (and What Great Leaders Do Instead)
I’ve never met someone who said, “I love paperwork.” But I’ve heard thousands say, “People are just whipping the paperwork.” And they’re not wrong. In many companies, especially in safety…
Read MoreWhy Technical Skill Isn’t Enough
To lead people, you need more than IQ. You need EQ. I spent the first decade of my career thinking the job was mostly about knowing what to do: how…
Read More